About Identifix
Identifix (a Solera company) is a trusted automotive diagnostic and repair intelligence platform serving technicians and repair shops since 1987. It empowers professionals with its flagship Direct‑Hit® tool, featuring a massive database of real-world, technician-submitted fixes, OEM repair info, wiring diagrams, labor guides, and more.
Key Components
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Direct-Hit: Provides access to over 3 million confirmed fixes and factory OEM procedures—sourced from hotline support and technician reports.
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Repair Hotline: Live support staffed by ASE‑certified master techs across major carline teams (Ford, GM, Chrysler, Asian, European), resolving 98–99% of calls.
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Shop Manager (Direct‑Shop): Cloud-based system for estimates, RO tracking, parts ordering, digital inspections, and integrated CRM/marketing tools.
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Training & Marketing Tools: Includes training modules through Direct‑Hit Pro Academy, Autodata Training, and digital marketing services to attract and engage customers.
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