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Brand Snapshot: Artillery 3D Expert

Artillery 3D Expert is a French-based reseller of Artillery 3D printers—such as the Sidewinder X4 Pro, Genius, Hornet—alongside proprietary filament varieties (PLA+, TPU, PETG) and spare parts. Their warehouse is located in Essonne (France), with local French support and express delivery options.

Strengths

  • Fast, France-based service: Orders placed before noon often ship same-day via GLS, TNT, or Chronopost—typically delivered within 24–48 hours domestically.

  • French-language support and warranty: Provides SAS back-end support, customer service in French, and regional technical assistance.

  • Competitive pricing and promotions: Regular discount codes (e.g. “BOBINE”, “PROMO”), cashback offers, and clearance on printers like Sidewinder X4 Pro from €349 to €175 pre-tax.

  • Positive in-platform feedback: Rated 4.7/5 on TenereTeam review aggregator (12+ ratings), with strong marks for delivery speed and return reliability.

Key Concerns & Community Feedback

  • Poor customer service experiences reported across Reddit and French forums:

    “They refused a return even when the printer was clearly defective… eventual PayPal dispute denied because address mismatched”.
    On local forums, users label their service as “virtually non-existent” despite promises of French support logistics.

  • Mixed printer quality reliability for Artillery hardware:
    Reddit threads highlight issues like inconsistent QA, firmware problems, and print failures:

    “Artillery has no quality control… buying is like playing roulette”.
    “Support ghosted me after a few emails… no parts arrived”.

  • Softer ratings for the broader Artillery brand: Trustpilot reviews often cite long support wait times and lack of resolution for hardware or firmware malfunctions.