OYO Rooms UK Coupon & Discount Code

What They Offer

• Wide UK presence: Over 200 hotels, covering 65+ cities with both franchise and managed properties.

• Managed by OYO programme: OYO operates some hotels directly, handling operations, bookings, chat support, housekeeping for terms of 3–15 years.

• Technology-driven operations: Tools like AI-based pricing, virtual front desks, and self-check-in streamline operations for owners and improve guest experience.

• Premium expansion plans: A £50 million investment fund is dedicated to expanding premium leases and refinements across 40+ select properties, expected to create over 1,000 jobs in the UK hospitality sector.

Strengths

• Rapid scaling: OYO has quickly built a widespread presence, including over 200 properties across the UK.

• Tech-powered efficiency: AI-based yield management, chat support, and automation help improve hotel performance.

• Affordable stays: Offers budget-friendly accommodation with basic amenities and free Wi‑Fi, appealing to cost-conscious travelers.

• Premium upgrade path: Planned shift into upscale properties shows ambition beyond budget-tier supply.

Concerns & User Complaints

• Booking reliability issues:

  • Rooms listed as available often start “closed” or unprepared, even moments before check-in—resulting in last-minute cancellations and lack of alternatives or refunds.

  • Guest feedback describes being stranded late at night without accommodation or assistance .

• Hidden extra charges:

  • Reports from the UK and other countries (e.g., India) describe unexpected add-on charges upon arrival, even when prepaid online.

• Poor customer support:

  • Many users mention difficulty reaching support, unresolved disputes, delayed refunds, and excessive spam post-stay.

• Frustrated property partners:

  • Some property owners report not being paid on time, while customers face overbooking issues—suggesting backend mismanagement

Pros and Cons